Monday, August 19, 2019
Gender Swaps in Sweetheart of the Song Tra Bong :: Things They Carried Essays
Gender Swaps in Sweetheart of the Song Tra Bong Innocense has a potential to change. While we are innocent in the life that we lead, a war can take it away in a flash of an eye. Mary Anne and Fossie both undergo stereotypical role changes after they enter the Vietnam War. These so called "gender swaps" had a major effect on the lives from that moment on. The story "Sweetheart" vividly displays how a war, such as the Vietnam War, can be a life changing event. A war can destruct purity. When Mary Anne is first introduced to the story, she is an "innocent blonde, just barely out of high school"(90). She fears getting her hands dirty and portrays a very girly attitude. She is wearing a "pink sweater", which is a very preppy look according to our society's stereotype. Also, pink is a color for a girl. Our society labels gender as "pink for a girl, and blue for a boy", when a child is first born. Generally, girls care too much about their appearance, and how they look. They always want to look pretty. She had absolutely no idea what was really going on when she first arrived to Vietnam. To her, the scenery of a battle zone was like an art exhibit, which hit her curiosity.(95) The smile on her face seemed so innocent and pure, that the thought of her facing the truth would litterally kill her youth. However, she was very observant while seeing her surroundings. As time passed, she became fascinated with the war and its challenges. She now start ed to undergo change. Once living in the battle zone enviroment, Mary Anne became a completely different person. She became fascinated with guns, knives, and other war weapons. Her curiosity came to good use. Unlike in the beginning of the story, she started escaping with the Green Berets at nights, and sleeping on the cold ground. She now no longer cares about her appearance or her nails, because she chops them short. She stopped wearing jewelry, and instead of make-up, there is now charcoal on her face (98). The way she now presented herself versus the way she arrived to Vietnam undergone drastic change. Her voice became low, and a new sense of confidence filled her soul. She now presented herself as one of the soldiers. The irony is that at the time of the Vietnam War, only men were allowed on the battlefields.
Sunday, August 18, 2019
Storytelling lost to the documentary :: essays research papers fc
This paper will explore documentaries and storytelling as an important part of culture, what a documentary is compared to a story, and how storytelling is abandoned for this modern media. In this world there exists something that we all have in common and upon which the success of our entire civilization rests. It is the almost magical way in which we communicate and understand each other. Simply said, it is storytelling. Storytelling is a very cool, in media terms, interactive experience between a teller and a listener. In a sense, many mediums such as novels and television, while they contain stories, are not seen in the same light as "storytelling" which permits live storytellers the opportunity to morph and change their stories based on the reactions of story listeners. Most of us recognize story in every facet of life. The American writer and psychiatrist Robert Coles expresses that stories, ââ¬Å"whether written or heard are an encounter with metaphors that bear on everyday life.â⬠Those of us who are careful listeners come to see peopleââ¬â¢s everyday lives as stories. When speaking to one another we tell our stories, and that the storie s we reach out and identify with can help us make choices, find direction, identify morals, and understand our personal lives. (The Call of Story) Anthropologists, psychologists, and historians believe that storytelling has been with us since the beginning of our existence. For thousands of years, as people struggled to survive, they passed on stories of the wisdom and knowledge they accumulated. In early times, storytelling was used to explain significant and often confusing events such as storms, tidal waves, lightening, and fire. Special types of stories about heroes and gods were used to bind individuals to a common belief system, and moral tales conveyed the first laws that ensured the harmony, cooperation, and ultimately the success of early human populations.(Ebscohost) The stories we are willing to share with one another give our culture its values, beliefs, goals, and traditions. They bring us together into a society, allowing us to work together with a common purpose. Storytelling lives at the heart of human experience. Storytelling is a compelling form of personal communication as ancient as language itself. Since the beginnings of humankind, we have shared through stories the events, beliefs, and values held dear by our families, communities, and cultures. The most important stories we share may be those with family and friends, but all help preserve memory, explain our present, and imagine our future.
Colesââ¬â¢ Ideas in The Tradition: Fact and Fiction Essay -- Photography J
Colesââ¬â¢ Ideas in The Tradition: Fact and Fiction ââ¬Å"The documentary tradition as a continually developing ââ¬Å"recordâ⬠that is made in so many ways, with different voices and vision, intents and concerns, and with each contributor, finally, needing to meet a personal textâ⬠(Coles 218). Coles writes ââ¬Å"The Tradition: Fact and Fictionâ⬠and describes the process of documenting, and what it is to be a documentarian. He clearly explains through many examples and across disciplines that there is no ââ¬Å"fact or fictionâ⬠but it is intertwined, all in the eye of the maker. The documentarian shows human actuality; they each design their own work to their own standards based on personal opinion, values, interest and whom they want the art to appeal to. Coles uses famous, well-known photographers such as Dorthea Lange and Walker Evans, who show the political angle in their documentations and the method of cropping in the process of making the photo capture exactly what the photographer wants the audience to view. In this paper I will use outside sources that support and expand on Coles ideas with focus on human actuality, the interiority of a photograph, and the emotional impact of cropping. According to Coles and an outside source I found, Lange is a documentarian who vividly portrays human actuality in her writing. Lange is depicted through Robert Coles as a caring individual, whose innermost thoughts, concerns and beliefs are transferred onto her photographs, especially in her photograph of the ââ¬Å"Migrant Mother,â⬠which is from her most well-known photograph during the dustbowl era. Jack Hurleyââ¬â¢s book, Portrait of a Decade, describes more about Langeââ¬â¢s motives and background, thus making me able to better understand Colesââ¬â¢ ideas and the other parts of the essay regarding Lange: When economic disaster struck the countryâ⬠¦ Dorothea Lang knew that somehow she had to be a part of the fight to win better conditions for the poorâ⬠¦Lange had very strong feelings about social injustice and her feelings came through clearly in her photographs. Because she did not come to Washington until the next spring, Lange did not take part in those early, highly important discussions and critiques. Her work was done separately in the early days and primarily on the West Coast. Even so, Langeââ¬â¢s pictures spoke for her and had a tremendous influence on the formative period of historical section. ... ... more about them by studying the photograph. In this paper I used outside sources such as Hurleyââ¬â¢s book, Gawthropââ¬â¢s, Jacobson and Moakley articles to clarify and develop deeper thinking about Colesââ¬â¢ ideas in ââ¬Å"The Tradition: Fact and Fiction,â⬠with focal points being: human actuality, the interiority of a photograph, and the emotional impact of cropping. Throughout Colesââ¬â¢ essay he portrays a documentarian as one who creates their work to meet their own standards based on personal opinion, values, interest and their audience. He also shows, in correlation to the title, that there is no line between fact or fiction in documentary work; they are loosely mingled, overlapping and only seen separately from a biased standpoint. Work Cited Coles, Robert. ââ¬Å"The Tradition: Fact and Fiction.â⬠Ways of Reading (2002) 175-218. Gawthrop, Louis. ââ¬Å"Dorothea Lange and visionary change.â⬠Society 30 (1993): 64. Hurley, Jack. Portrait of a Decade. Baton Rouge: Louisiana State University Press, 1972. Jacobson, Colin. ââ¬Å"A different way of seeing.â⬠Lancet 357 (2001): 1454. Moakley, Paul. ââ¬Å"End fame: A room of oneââ¬â¢s own: Todd Eberle on Walker Evans.â⬠Photo District News 23(2003): 128.
Saturday, August 17, 2019
Of mice and men Essay
Crooks is an educated black cripple who tends horses on the ranch. He has been prey of oppressive violence and prejudice and has retired behind an exterior of detachment and reserve, his natural personality deadened and suppressed by years of hostility. He has known better times and, unlike most southern blacks at that time, was brought up on a small holding run by his father. This is the type of home longed for by Lennie, George and Candy and, despite his initial cynicism, Crooks also becomes caught up in their dream of escape. Crookââ¬â¢s automatic rejection of friendship or companionship has more to do with the torture of his loneliness than with anything else. Once encouraged to do so, he reveals that he has an intelligent awareness of life. He has thought hard during his long hours of solitude. His new found confidence and self-respect encourage him to try to counter the intrusion of Curleyââ¬â¢s wife, but he is humiliated by her vicious threats. His new optimism is finally defeated by Georgeââ¬â¢s dismissive attitude to the suggestion that he might participate in the running of the ââ¬Å"Dream Farmâ⬠. Crooks loses out on a lot of things because he is not part of the white community. He loses out mainly on friendship, which causes Crooks to feel isolate and lonely throughout the novel. Crooks is a very lonely man and so he reads a lot, if he was to mix with the white community he would be out enjoying himself. He has no one to talk to and is segregated from the rest of the ranch community having his own room in the barn. I think if Crooks were to have a choice he would enjoy mixing with the white men but at the first sign of trouble he would return to the protectiveness of how own room in the barn. Crooks loses out mainly on respect from the ranch community because he is willing to do anything in which he is told to do. He still receives no praise or respect form the ranch community. I think Crooks has drawn himself into a false sense of security, he has hidden himself form the rest of the world, afraid to show his true personality. Crooks Iââ¬â¢m sure is a kind and generous person but because of the years of torment and segregation he is forced to remain hospitable to the white community. Crooks is a smart and educated person who is not able to show his thoughts and emotions to anyone. He does not complain about the insults and racial remarks which Curleyââ¬â¢s wife makes because he knows if he does his new found confidence will be shattered with an extreme racial remark. Crooks although he loses out greatly also gains a lot from being segregated from the rest. He keeps himself to himself giving him plenty of time to think things through. I think Crooks imagines that if he were to mix with the white community he would only receive abuse. An example of this was when Crooks got into a fight when he was allowed into the ranch at Christmas. This is also why Crooks gains a lot form not being apart of the white community ie not being there for them to abuse or to make racial remarks towards. Nicholas Toland 1 Show preview only The above preview is unformatted text This student written piece of work is one of many that can be found in our GCSE John Steinbeck section.
Friday, August 16, 2019
Despite Rise in Revenues, State Budget Deficit
Despite a 14.5 per cent rise in domestic revenues and external grants extended to the Kingdom in 2007, the state budget recorded a deficit of 5.4 per cent of the gross domestic product (GDP), according to official figures released Monday. Although the country recorded a JD502.5 million increase in domestic revenues and grants, the 2007 budget deficit stood at JD614.5 million, an increase of 1 per cent from 2006. According to the Ministry of Finance monthly bulletin, external grants totaled JD343.4 million in 2007 compared to JD304.6 million in 2006 while domestic revenues were 14.5 per cent higher in 2007, amounting to JD3,628.1 million compared to JD3,164.4 million in 2006. The bulletin attributed the increase in the domestic revenues to a JD338.6 million rise in tax revenues, and similar raises in non-tax revenues and repayments by JD117.6 million and JD7.5 million respectively. The increase in tax revenues resulted mainly from a 20.1 per cent rise in sales tax equaling JD245.4 million, accounting for 72.5 per cent of the overall computed increase. Income tax revenue also grew by 20.3 per cent, or JD83.5 million, accounting for around 24 .7 per cent of the increase generated in overall tax revenues. Last year, repayments totaled around JD51.4 million compared to JD43.9 million in 2006, the ministryââ¬â¢s figures revealed. Total expenditures rose by 17.2 per cent, JD673.8 million, during this time, raising the expenditures volume to JD4,586 million. The rise was the result of a JD626.1 million increase in current expenses coupled with a 6 per cent increase in capital expenses equaling JD47.7 million. The increase in current expenses was due mainly to higher defense and security spending and the rising costs of basic staples, fuel subsidies, pensions and salaries. Interest rates on domestic and foreign loans also rose by 15.6 per cent, or JD49.5 million, the bulletin indicated. At the end of 2007, the outstanding external public debt (government and government-guaranteed) dropped by 5.6 basis points of the GDP to around JD5,253 million, representing 46.3 per cent of the Kingdomââ¬â¢s GDP. In 2006, the debt totaled JD5,187 million, 51 per cent of GDP. Higher exchange rates of international currencies against the US dollar and subsequently against the Jordanian dinar were the main reason behind the increase in the external debt volume, according to the Ministry of Finance data. Foreign debt service on commitment basis totaled around JD618.8 million, JD405.6 million of which were principal payments and JD213.2 million were interest payments. PM HIGHLIGHTS NEED TO CREATE JOB OPPORTUNITIES FOR YOUTH Monday 7 April 2008 Jordan News Agency Prime Minister Nader Dahabi on Sunday said the government has placed its hopes in the Jordanian Company for Training and Recruitment (JCTR) to create job opportunities for young persons. The company has the full support of the Ministry of Labour, the Jordan Armed Forces (JAF) and the private sector, the premier said. Chairing a meeting of the JCTR's higher committee yesterday, Dahabi stressed the importance of producing highly-skilled graduates who are competitive in the labour market. Dahabi also instructed the Labour Ministry to analyse the situation of guest workers in the Kingdom by sector so as to determine future training programmes, the Jordan News Agency, Petra, reported. The committee also stressed the need to provide all workers in the construction sector with social security, calling on the Ministry of Public Works and Housing and investors to hire trainees from the company for construction megaprojects in the Kingdom. JCTR Director General Brigadier General Salah Qudah said a total of 4,000 trainees have completed military training as of early February and are already training at nine vocational centres affiliated to the Vocational Training Corporation, Petra reported. The vocational training period is scheduled to end in May, when trainees will start receiving field experience. JCTR, with a capital of JD100,000, is working to provide young people with training and recruitment opportunities in the field of construction in conjunction with the Labour Ministry, the JAF and the private sector. In May 2007, His Majesty King Abdullah instructed the JAF to start recruiting unskilled civilians and train them in professions needed by the sector, which has been flourishing in the recent years with large-scale projects carried out in Amman, Aqaba and the Dead Sea. Meanwhile, the premier on Sunday also met with President of the Burundi Senate Rufyikiri Gervais, who is heading a parliamentary delegation to the Kingdom to discuss means to enhance bilateral ties. At the meeting, Dahabi stressed the importance of economic cooperation to increase trade volume between the two countries. Gervais expressed his country's appreciation for Jordan's efforts to preserve security and stability in Burundi through peacekeeping forces, highlighting the role Jordan plays in enhancing international security and stability. Gervais said Burundi was looking for Jordan's support to help rebuild the country and facilitate development, noting the country is currently focusing on education, health and agriculture infrastructure. Also yesterday, Senate President Zeid Rifai met with Gervais. At the meeting, Rifai stressed the Kingdom's eagerness to enhance cooperation with Burundi and African nations in various fields, particularly parliamentary cooperation. Meanwhile, Lower House Speaker Abdul Hadi Majali received Gervais and the accompanying delegation, stressing the importance of enhancing commercial exchange and investments, especially in the field of agriculture. The officials also reviewed the developments pertaining the Palestinian issue and the situation in Iraq.
Thursday, August 15, 2019
Residential Schools Essay
The Decolonization of Aboriginal Civilizations through Education For centuries the Canadian governmentââ¬â¢s emphasis has always been on public affairs, where the wealthy and powerful dominated and the primary inhabitants who established our lands were almost completely disregarded. In this essay, I will argue that the educational system of the Indian Residential School (IRS) failed to meet the needs of entire generations of Aboriginal peoples. Even after the systemââ¬â¢s discontinuation, the government continued to withhold any type of resolution for an entire decade and to this day the legacy of the IRS hangs heavy in aboriginal communities across Canada. I will prove that the Canadian federal system has failed in all accounts of Aboriginal studentsââ¬â¢ educational needs by looking at the provincial education system in comparison to the residential school system. The IRS institutions were launched in the 1840s with aboriginal children as their principal target; through them the Canadian government hoped to ââ¬Å"civilizeâ⬠and conform the following generations of Aboriginals into mainstream Canadian society and Christianity. The IRSââ¬â¢s objective resulted in the imprudent violation of the Aboriginal peoplesââ¬â¢ traditions and the denial of their fundamental human rights. Up until 1996, Aboriginal children suffered from substandard living conditions and were taught at an inadequate level of education by men and women who were not qualified to teach. Although much has since been changed within the aboriginal education system, the legacy of the IRS system endures. It can be argued that the federal government sought to threaten the very existence of aboriginal peoples, and to annihilate the foundations on which the aboriginal ways of life were formed by replacing them with unfamiliar contemporary practice. As a nation that prides itself of multiculturalism and the legal protection of all cultures, Canada was unable to acknowledge and conserve the diverse aboriginal cultures. It was assumed that aboriginal children were the same across Canada. Differences among tribes, bands, and individuals played no role in a federal policy that viewed aboriginal peoples as a singular object or problem that was in need of resolution. The IRS system was a dismal failure with far-reaching consequences for entire generations of aboriginal peoples. Aboriginal families were already sending their children to provincial public schools when federal policy intervened to declare IRS to be their sole educational option. The Department of Indian Affairs (DIA) guaranteed the failure of aboriginal children to compete socially or intellectually with their non-aboriginal neighbors. I will illustrate how such a system lead to a significant gap in illiteracy rates between mainstream Canadian and Aboriginal children. The IRS system operated on a half-day curriculum during which children were removed from the classroom each day to do ââ¬Å"occupational trainingâ⬠involving rudimentary tasks such as farming, harvesting, sewing, and constructing. At the root of the training was the lack of financial support available to the IRS. In a detailed comparison I will discuss the federal grants received by the IRS, which were less than 25% of the grants received by provincial public schools. My comparison will further emphasize how the financial limitations on their federal budgets affected the Aboriginal childrenââ¬â¢s quality of education and overall life. Federal officials hoped to see the IRS system become self-supporting through the use of pupils raising crops, sewing clothes, and generally doing ââ¬Å"occupational trainingâ⬠. Since the termination of the IRS system, the acknowledgment and progress of government compensation has helped to restore a sense of hope in the aboriginal community. Although the governmentââ¬â¢s promises of a changed and better future support their efforts in alleviating the remnants of the IRS system, aboriginal peoples now face the hardships that were endured by their preceding generations with the justified belief that education is a tainted object of fear. Throughout the majority of Canadian history, the federal government utilized the IRS system to deprive Aboriginal peoples of their rights to proper living and education and have done little to reverse their damages. Annotated Bibliography Belanger, P. (2012). Dialogic Potential in the Shadow of Canadaââ¬â¢s Indian Residential School System. Argumentation and Advocacy, 49(1), 16. In his article, Patrick Belanger argues that although efforts are being made by the Canadian government to express their remorse to the aboriginal community, the apology they offered, presented by Stephen Harper attracted public attention that was greater in scope than the apologyââ¬â¢s sincerity. Belanger supports his argument by exploring incidents and statements in the past made by Harper and his inaccurate historical record. Belanger highlights how earlier on Harper had denied any ââ¬Å"history of colonialismâ⬠in Canada, albeit admitting to five centuries of institutionalized racism and aggressive assimilation. Belanger also states how Harper narrowed his apology to the IRS system and disregarded other issues such as the violation and appropriation of Native treaties and lands. This article is helpful to my research because it supports the argument that although the Canadian government is making efforts to resolve the past, most of the progress that they propose is heavily focused on the future without particular attention and mediation to actual past events. Elias, B. , Mignone, J. , Hall, M. , Hong, S. P. , Hart, L. , & Sareen, J. (2012). Trauma and Suicide Behaviour Histories Among a Canadian Indigenous Population: An Empirical Exploration of the Potential Role of Canadaââ¬â¢s Residential School System. Social Science & Medicine, 74, 1560-1569. In this article, the authors theorize that the IRS system left a pattern of suicidal behaviors that has passed on inter-generationally. The authors support their argument by conducting an empirical study to investigate the association of the IRS system with trauma and abusive behaviors. They collected data from residential and non-residential school attendees and their analyses found that for residential school attendees, negative experiences in the school were associated with a history of abuse and for those of younger age, they were also associated with suicidal attempts. For non-residential attendees who had a parent or grandparent who was an attendee, there was also an association with a history of abuse. This history, along with age and having had parents or grandparents who were attendees, was associated with a history of suicidal thoughts and attempts. This article is helpful to my research because it helps to show how the hindrances of the IRS system still linger in todayââ¬â¢s generation and how the damages are still not being properly reconciled today. MacDonald, D. B. , & Hudson, G. (2011). The Genocide Question and Indian Residential Schools in Canada. Canadian Journal of Political Science, 45(2), 427-449. In their article, MacDonald and Hudson explore the crimes committed against Aboriginal peoples throughout the existence of the IRS and how it compares to genocide. They support their argument by considering existing international and domestic laws on genocide and applying these laws and theories meaningfully in the IRS system. This article is useful to my research because it discusses the interpretations of the crimes within the IRS system. It also uses a pool of evidence from survivors and documents to help me form concrete judgments on the crimes committed by the government. Miller, J. R. (2002). Troubled Legacy: A History of Native Residential Schools. Saskatchewan Law Review, 66, 357. In his article, J. R. Miller discusses the history of the IRS system and argues that there is not enough exposure of the scope of the systemââ¬â¢s evolution over the centuries. Miller supports his article by tracking the historical record of the IRS system and pointing out specific faults made by the Catholic Church and the federal government. He shows how inadequate government financing dating back to the late 1800s contributed to inadequate pedagogy, insufficient child care, and other forms of abuse. This article is helpful to my research because it focuses on the consequences of the systemââ¬â¢s financial and social deficiencies and how they caused aboriginal communities to turn against the institution of education.
Wednesday, August 14, 2019
Communication and Personality in Negotiation
Over the years, negotiation has been a tactic used for different situations whether personal or professional. In theory, negotiation concepts and terms have been used to understand and analyze the purpose of negotiation by evaluating different characteristics. To better understand the concept of negotiation, the roles of communication and personality in negotiation and how they contributed to or detracted from the negotiation is analyzed. For example, a scenario is used further into this paper demonstrating these roles in the area of sales, using the different processes of negotiation in a win- win situation. In the process of negotiation, two parties usually resolve a situation using the process of perception to connect in their surrounding environment. However, negotiation is the bargaining between two parties who are trying to attain or win a situation, utilizing the key concepts of managing interdependence, engaging in mutual adjustment, creating value, and managing a conflict. Although these key concepts are the stepping stone in the function to negotiate, communication and personality roles in negotiation usually determines the different areas of communication and personality that analyzes different non verbal communication levels, communication channels, listening, and the five big personality factors in negotiation. Thus conflict also plays an important role where decisions and goals are perceived. The communication role. In the role of communication, the acceptable functions of questioning, active listening, positive eye contact and body language, and non polarizing language usually encodes and decodes messages that are been carried from one party to another which then results in a positive or negative feedback. Hence, the function of questioning in negotiation is used by an arguing party when they are trying to find out the sole purpose of the other parties goal in order to reach an understanding. This function questioning, is communicated through eye contact when a question is been asked, head nods to reveal understanding, and gestures to demonstrate the question. Also, questioning can take place face to face, on the phone or even through e-mail. These levels of communication described may be known as non verbal or different communication channels used in many functions of negotiation. On the other hand, active listening is perceived when a receiver in the arguing party restates or paraphrases the senderââ¬â¢s message in their own language (S. B. Lewicki , 2005). Positive eye contact and body language, and non polarizing language illustrate the negotiatorsââ¬â¢ feelings, reactions or thoughts for interpretation. The personality role An individualââ¬â¢s personality evaluates factors of that individual when in negotiation. A person who is in a negotiation may attain the factors of extroversion, agreeableness, conscientiousness, and emotional stability. A person who has the personality trait of being extroversion is more relaxed and very confident, but needs stimulation to express emotions (extraversion, 2002). Agreeableness as a personality is one trait that comes out when both parties can agree on the similarities of a situation to close their bargaining. Conscientiousness displays emotion at its best when an individual is trying to get over on someone, but does not care because they are the one who will come out on top at the end of the situation. Moreover, emotional stability can be described as an individual who keeps a poker face in any situation. This personality trait is perceived by others as power. Conflict. Conflict in negotiation usually arises when two parties are negotiating for different goals. There are four levels of conflict; intrapersonal conflict that happens within a person, interpersonal that happens between two individuals, intergroup happens within a group, and intergroup that happens between groups. On a whole, conflict is what leads to negotiation in regard to solving a problem for a win-win situation. Scenario As mentioned in the above, negotiation has been a tactic used for different situations whether personal or professional. In this scenario, a sales representative at ADT security Systems was contacting a previous ADT customer who has an inactive alarm in their home. In addition, when the customer was contacted, the sales rep asked the customer if they wanted to be reactivated for free as a part of a special promotion that ADT was offering. As a result, the customer was very perceptive because of constant bad experiences with ADT as a security service provider. This customerââ¬â¢s bad experience was based on equipment not working, alarm keep on going off when there wasnââ¬â¢t anyone breaking in, and having low battery all the time. Because of these poor happenings, the customer went to the competition of ADT which is brinks as a security service provider. Furthermore, the customer told the sales representative that he would go back to ADT if he could get a credit towards a new alarm system or a lower monthly than what he is currently paying with brinks. The customer pays $25. 99 with brinks based on just monitoring. Being in sales, the sales representative asked the customer if maintenance was included in the monitoring charge (maintenance is an extra charge for malfunctions of systems where the company comes out and fix for free) the customer said no. In contrast, the sales representative told the customer that she can offer him a monthly plan that includes maintenance and an extra two months free. The customer began thinking because he had never had that offer with brinks, but he was also persistent because the monthly was $8. 00 dollars higher than brinks. On a negotiated aspect, the customer started declining, saying that was not enough and wanted more, so the sales representative began offering him free equipment in exchange for him paying the monthly that she was offering. Thinking is what the customer was doing, he eventually caved to the sales representative terms, got his free equipments, and the sales rep got her sale at a higher monthly than what the customer was paying for brinks. By contrast, this situation was a win-win situation for both the customer and the sales representative at ADT security systems. Negotiation occurs when there are conflicts to be resolved. These conflicts may arise when two parties cannot agree or when two parties needs to resolve a problem. The process of negotiation has been used for many years covering the areas of sales or contracts. Some negotiations are of win-win situations and some or not, depending on the dilemma. Is it necessary to negotiate? Yes it is. Why? Negotiation brings out characteristics in situations to decode messages that are perceived the wrong or right way. Negotiation is the tool of effectiveness to get the problem solved efficiently. References S. B . Lewicki , 2005. Negotiation chapter 5, the McGraw Hill companies 2005. Retrieved on September 30th, 2009, from https://ecampus. phoenix. edu/content/eBookLibrary2/content/DownloadList. aspx? assetMetaId=9ef17708-1ddf-4b07-b135-33c10b621f8e&assetDataId=42d4c19a-d69c-4c0c-99ad-e443574b3e01 Extraversion, 2002. Extraversion. Retrieved on September 30th, 2009, from http://changingminds. org/explanations/preferences/extravert_introvert. htm
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